Get in Touch With Us
Got a question about a review, spotted something that needs updating, or want to flag a concern about how a casino operates? This page explains the best way to reach our team and what you can expect once you do.
How to Reach the Team
Email is the most reliable way to contact us. Send your message and let us know the subject upfront — whether it's about a specific casino review, a bonus offer, a correction, or something else — so it can be looked at by the right person without delay.
We are an independent comparison site. We review and rank licensed casinos operating in the US, but we are not a casino operator ourselves and cannot process deposits, withdrawals, account verification, or bonus disputes on any operator's behalf. Those matters need to go directly to the casino's own support team.
What We Can Help With
- Questions about our reviews — Want to know more about how we assessed Raging Bull, Ignition, or any other operator listed on the site? Ask away.
- Corrections — Bonus terms, licensing details, and payment options at online casinos change often. If you spot something on our site that looks out of date, tell us and we'll check it.
- Content suggestions — If there's a topic around new online casinos, RTP, payment methods, or state regulations you'd like us to cover in more depth, we're glad to hear it.
- Feedback on our rankings — Disagree with where an operator sits on our list, or think we've missed something relevant? Explain your reasoning and we'll take a look.
- Responsible gambling concerns — If you or someone you know is struggling with gambling, mention this in your message and we'll point you toward relevant support resources.
What We Cannot Help With
Because we don't operate any of the casinos listed on this site, there are some things that fall outside what our team can resolve directly:
- Withdrawing funds, deposit issues, or account balance questions
- Identity verification (KYC) or document uploads
- Bonus code activation or wagering requirement disputes on your account
- Account suspensions, self-exclusion requests, or password resets
For any of the above, contact the customer support team of the specific casino directly — every licensed operator is required to offer a support channel, typically live chat or email, listed on its own site.
Before You Get in Touch About a Bonus or Complaint
If your message relates to a welcome bonus, such as Raging Bull's 410% match or Uptown Aces' 600% new-player offer, it helps to have the following ready when you contact the casino itself:
- Your account username or registered email
- The name of the bonus and the date you claimed it
- A screenshot or description of the issue, if applicable
- Any reference or ticket number from a previous support conversation
Reading the bonus terms before claiming an offer — including wagering requirements, game restrictions, and expiry dates — is the single best way to avoid disputes later. If you're comparing offers before signing up, our guide to casinos outside GamStop covers a related angle for readers weighing up their options.
Response Times
We read every message that comes in. There's no automated reply standing in for a real one — a person on our team reviews what you've written before responding. Response times can vary depending on volume, so please bear with us if it takes a little longer than expected during busier periods.
A Note on Editorial Independence
Some of the operators listed on this site pay us a commission if a reader signs up through a link on our pages. This never determines how an operator is rated or ranked — our editorial ratings are based on research into licensing, game selection, banking options, and terms, not on commercial arrangements. If you have questions about how we assess casinos, or want more detail on any specific rating, feel free to ask when you write in.
If You Need Help Beyond This Site
If gambling has stopped being enjoyable, or is affecting your finances or wellbeing, please reach out to a responsible gambling support service in your state, or to the National Council on Problem Gambling helpline, in addition to contacting us. Setting deposit and time limits, and using self-exclusion tools where a casino offers them, are practical steps worth taking before any issue escalates.